Oferta pracy Junior Supporter, IT Service Desk. Remote, Gdańsk

Operating system, WindowsAbout the project, Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.Your responsibilities, Provide end-user support and remote troubleshooting, Prioritize and manage multiple tickets simultaneously, Act as an escalation point for urgent IT incidents, Suggest process improvements based on recurring issues, Record and escalate unresolved problems using ITSM toolsFluency in English and proficiency in MS Office & Outlook, Strong communication, analytical, and organizational skills, Team player with the ability to prioritize and troubleshoot effectively, Experience in Service Desk or Customer Support is a plus, Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantageWhat we offer, Training and professional induction into the new position, Financial support of your education, Medical care & life insurance, Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc., Scandinavian working style & no dress code, Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam, Referral program for employees, Employee assistance program (legal, psychological, health, financial consulting, etc.), Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups), … while in the office you can also use some of the below:, Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks), Chill-out rooms with Xbox, pool table, board games, football table, and swingBenefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, integration events, dental care, corporate sports team, no dress code, video games at work, coffee / tea, drinks, leisure zone, sharing the costs of tickets to the movies, theater, redeployment package, christmas gifts, extra leaveHow you will make an impact , As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.This is how we work,