Oferta pracy Technical Support Engineer (L2), Gdańsk

Expected, Jira, Microsoft Azure, ERPOptional, Python, Jira, SAP, OracleOperating system, WindowsAbout the project, We are seeking an experienced Technical Support Engineer (L2) to join our team and support our client's mission-critical ERP system. This is a great opportunity to work in a dynamic environment with a high level of autonomy and growth potential.Your responsibilities, Provide in-depth technical support for ERP system users (internal and external), Troubleshoot and resolve issues related to system performance, data integrity, and user access, Escalate complex problems to Level 3/Engineering as needed, Collaborate closely with cross-functional teams (Product, Dev, QA), Maintain documentation for incidents, resolutions, and known issues, Support system upgrades, patches, and data migrations3–4 years of experience in technical support or systems administration, Strong troubleshooting skills in ERP systems (SAP, Oracle, MS Dynamics, or custom ERP platforms), Experience with SQL and reading/debugging logs, Excellent communication skills in English (C1 or above), Strong customer-facing and problem-solving mindset, Must possess a valid Polish passport (EU work eligibility is mandatory)Optional, Knowledge of APIs, integrations, or scripting (PowerShell, Python, etc.), Background in finance, logistics, or manufacturing environments, Familiarity with ITIL practices or ticketing systems (Jira, ServiceNow)This is how we work, at the client's site, you focus on a single project at a time, you have influence on the technological solutions applied, you have influence on the product, you focus on product development, you focus on code maintenance, scrumTeam members, backend developer, frontend developer, manual tester, project managerThis is how we work on a project, Clean Code, DDD, documentation, issue tracking tools, functional tests, unit tests, manual testsDevelopment opportunities we offer, substantive support from technological leadersWhat we offer, Work with small teams of highly skilled and experienced specialists who share their knowledge and welcome initiative with enthusiasm, Competitive salary and extensive corporate life, Flexible timesheet (we are a 100% remote-friendly company)., Medical insurance and private healthcare, Minimum bureaucracy – we’re people-firstBenefits, sharing the costs of sports activities, private medical care, flexible working timeRecruitment stages, Intro call with our HR and recruiting specialist, Tech interview with senior tech specialists, Interview with client Dev teamAdditional information, We treat all candidates equally and strongly support diversity and inclusivity across all our departments, teams, and positions. Therefore, we encourage all qualified and eligible candidates to apply regardless of gender, age, race, ethnicity, religious belief, or physical ability. We stand for equal opportunities for all our team members and support their pursuit of professional and personal growth.​DIGITEUM sp. z o.o., Digiteum is a full-stack software development company founded in 2010. We design and develop digital systems for clients with big names (Oxford Languages, Diaceutics, Oracle) and industries with a big future (cleantech, eHealth, agritech).